Fraud! Scam! Beware of Saveology and Support Squad!!
Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up.
Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.
Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."
So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".
Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!"
Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them."
Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"
Saveology: "Yes, sir, that's what I said..."
Me: "Whatever. You should hurry up and process my refund before I lose it."
Saveology: "You should see the refund on you credit card statement within 14 business days"
What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!
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